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complaints and money back ______________________________________________________________________________________________
Commuters will often
pay huge amounts of money for their season tickets. Mine is £5,200 a year, all paid through my net salary which means
I have to earn just under £9,000 a year just to cover my train fare to work AND it's going to go up again even though
I haven't had a pay rise for two years. This fact seems to be completely lost on train staff and TOC executives. They
just don't seem to understand this is why we all get so angry when the service is poor. And yet we're to blame as
we don't officially complain enough, just moan and do nothing. Very British. If we collectively registered more complaints
and refunds were more frequent, surely someone high up might act? We can hope.
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if you want to make a nice comment about my blog please e-mail me at sue@themoaningcow.com. Alternatively, if you are a train operator write to our complaints department, which doesn't have an address or phone number. Also see our disclaimer.
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